Refunds, Returns & Cancellations Policy

At Sourced. Supplements, we are committed to providing high-quality products and excellent service. This policy explains your rights and our procedures in line with UK and Channel Island consumer law.

Your Legal Right to Cancel (Cooling-Off Period)

• If you purchase online, you have the legal right to cancel your order within 14 days of receiving your goods for any reason.
• To receive a refund, products must be returned unopened and in their original packaging.
• We will refund the product price (excluding delivery costs) within 14 days of receiving the returned items.

Money-Back Guarantee on Subscriptions

• In addition to your statutory rights, your first subscription order is covered by our 30-day
  money-back guarantee.
• If you are not satisfied, you may request a refund within 30 days of delivery. Refunds apply to the product price only (shipping is non-refundable).
• This guarantee does not apply to subsequent subscription renewals or one-off purchases.

Returns Process

• To arrange a return, please email us at info@sourcedsupplements.co.uk with your order
  number and reason for return. 
• Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.
• Returned items must be in unopened, resaleable condition.

Faulty or Incorrect Goods

• If your product arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
• We will arrange a replacement or full refund, including delivery costs.

Subscription Cancellations

• You may cancel, pause, or update your subscription at any time via your online account or by contacting us at info@sourcedsupplements.co.uk.
• To avoid being charged for the next delivery, please cancel at least 48 hours before your next billing date.
• Once an order has been processed and dispatched, it cannot be cancelled.